"Do I have to delete the current version of Direct Access 4.0 to use Direct Access 6.1?"
No. If you chose to use the private network version, Direct Access 6.1 will be installed in a new directory or folder on your hard drive. You do not need to delete the old software program, though you may choose to delete it to free up hard disk space.

"I'm currently using Direct Access 4.0, will I lose any information when I upgrade to Direct Access 6.1."
Most information will transfer from Direct Access 4.0 (PC Banking or Citibank on the PC) to Direct Access 6.1. Payee information, past payment information, and scheduled future payments will transfer automatically.

If you use the Save Account Activity (SAA) function in Direct Access 4.0, the date of your last download will not transfer to Direct Access 6.1. If you use this feature, be sure to note the date of your last download, so that you can manually enter the date in Direct Access 6.1 the first time you download activity.

"I used to use Dow Jones with my old version of Direct access 4.0, why can't I find in Direct Access 6.1?"
Dow Jones News Retrieval® has been replaced with the Wall Street OnDemand service found in the Information Center channel. S&P News and Portfolio Watch (20 minute delay on quotes) are available free of charge; company research and other services available via Wall Street OnDemand are available for a fee. These services are provided through Citibank.

"I used to use Activity Codes in the old version of Direct Access 4.0, can I still use them in Direct Access 6.1?"
Direct Access 6.1 has been designed with a simple point and click interface. Therefore, you do not need activity codes to navigate through the system.

"I received an error code DA0021, what does this mean?"
The card number you are using is no longer active, please call customer service at 1-800-374-9700 for further assistance.

"I just received an error message that is not listed, what should I do?"
Please note the error message, or code, and call customer service for assistance.

"My screen is unreadable." or "I didn't receive all of the information that should be on the screen."
The information from the server may not have loaded correctly. Try clicking on the icon again, and the information should load properly.

"Are my transactions secure over the Internet?"
Citibank employs 3 methods of security to help protect your account and personal information when being transmitted over the Internet.

1. 128-bit encryption which is the highest level of encryption generally available today. Encryption means that all of the data sent to Citibank is ╘scrambled' and re-assembled once inside Citibank. The ╘keys' used to decipher this information are only known to the computer sending the data and the computer receiving it.
2. Automatic Logoff of your on-line session, if there is no activity for 5 minutes, prevents someone else from accessing your account data while you are away from your computer.
3. Internal network firewalls act as a barrier between internal and external computers in a network and prevent unauthorized access into the computer database where your information is held.

• Not sharing your password with anyone
• Not permitting anyone to watch you log into the program
• Making sure to log off of your online banking session, and not leaving the computer unattended while doing your banking.

"I'm trying to print screen and I'm only getting part of the page..."
When trying to print, be sure that you have selected the correct part of the page. Web Frame technology in Internet Browsers have allowed us to provide better functionality on a Web page. If you have highlighted a different frame than the one you wanted to print, simply click once in the correct window and try to print again. If this does not work, please call customer service for assistance.